Student Grievance Redressal Committee

Student Grievance Redressal Committee

As per the UGC Notification No. 1406982/2018, Student Grievance Redressal Committee is constituted with the objective of resolving of grievance of the students and parents and others. Online grievance form is available on in the Institute web side. The Committee comprises of the following members

The purpose of the student Grievance Redressal Committee is to hear, investigate, and resolve a student complaint, grievance, or conflict. Anyone with a genuine grievance may approach the department members in person, or in consultation with the head of the institute. In case the person is unwilling to appear in self, grievances may be dropped in writing at the letterbox/ suggestion box at library hall.

Objectives

• To develop a responsive and accountable attitude among all the stakeholders in order to maintain a harmonious educational atmosphere in the institute.
• To accept the genuine grievances from the students and suggest remedial measures to solve in the stipulated period of time.
• The grievance redressal committee of the institution shall monitor status and progress of grievance redressal and shall furnish report on Grievance Redressal position to the Director
• The committee ensures effective solution to the students grievances with an impartial and fair approach.
• It also encourages the students to express their grievances / problems freely and frankly, without any fear of being victimized.

Mission

• To provide the students access to immediate, hassle-free recourse to have their Grievances redressed.
• To enlighten the students on their duties and responsibilities to access benefits due under the policies.
• To establish structured interactions with students to elicit information on their expectations.

Working of the committee

• A student lodges a complaint through complaint box or directly approaches to the cell members or fills form online at website https://bpftio.edugrievance.com
• If the grievance found correct and true, the committee directs related department or person to take measures.
• It is ensured that the grievances are resolved in time impartially and confidentially.

Measures to avoid grievances

• Induction programs.
• Sensitization of students during lectures and practical sessions.
• Inculcating human values among the students through extracurricular and curricular activities.
• Inducing the critical thinking through guest lectures and talks.

Other activities of the cell

• To arrange the time-to-time meeting of the cell.
• To maintain and update the proceeding book and the minutes of the meetings.
• To participate in the meeting, programs related to student grievance organized by university / other colleges.
• To communicate the activities of the cell to various stakeholders.

                                                                                                                         Director(I/C)

                                                                                                                      BPFTIO, Cuttack